Due to fraud concerns, our return & refund policy varies depending on the type of gift card or gift code you ordered.
Please review the two main sections below to determine if your order can be refunded.
Physical Cards Return Policy
You may return any Physical Cards purchased for a full refund minus any applicable shipping costs within 30 days of your purchase.
This policy ONLY applies to physical gift cards that are shipped to you. Discount gift codes or egift cards that are sent electronically cannot be refunded or exchanged.
Please review our acceptance criteria listed below before returning your gift card(s).
To request a refund, please follow these simple steps:
- Please email us with your request at billing [at] cardxpress.net. Be sure to include your name, invoice number, and a reason for your request.
- Ship your card(s) back to us. Be sure to use a trackable shipping method such as FedEx, UPS, or USPS Priority Mail.
- Please include your contact information and invoice number along with you gift card(s).
Acceptance Criteria for Refunds
Please ensure that the discount gift card you are returning meets the following criteria in order to receive a refund:
- The gift card has not been damaged in any way
- The card has not been used to make any purchases since the original purchase date
- The full balance that was on the card during the purchase remains unchanged
- You will not retain the gift card number and attempt to use the card after its been returned
Once we have verified that your returned gift card(s) meet our acceptance standards, a credit will be put back on your credit or debit card
10 days after we’ve received your shipment and put it back into inventory.
CardXpress.net is not responsible for any loss, damage or failure of delivery of your gift card return.
Return Policy for All Other Products
Excluding Virtual Gift Cards and discount gift vouchers, you may cancel your order on the same day the order was placed.
All orders process and ship 1 business day after the order is placed. Unfortunately once an order has processed we cannot accept returns or issue refunds
for all other gift cards we sell. This includes our Visa®, MasterCard®, Gift Vouchers, or Virtual gift cards.
You can track the status of your order at any time by contacting us